About

I am an Application Support Engineer (Associate) at Cognizant Technology Solutions with over 4.7 years of experience in delivering end-to-end support, maintenance, and enhancement of enterprise-grade applications. I have worked on systems in the Global Mobility domain, focusing on incident and change management through ServiceNow ITSM, SQL-based backend data verification, and Azure DevOps CI/CD pipelines. My work has contributed to improved application stability and stakeholder satisfaction, with a strong emphasis on root cause analysis, testing, and production deployment support. My strongest skills include cloud infrastructure, business process automation using Power Automate and Power BI, and cross-functional collaboration. I am currently looking to transition into a Software Engineer role, leveraging my experience and technical expertise to contribute to impactful software development projects.

Experience

1. Application Support Engineer (Associate)

   Cognizant Technology Solutions

   Feb 2022 – Present · Bengaluru, India

   Delivered end-to-end application support and maintenance for a global mobility visa petition system, ensuring high availability, stability, and continuity of critical business processes. Managed and resolved ServiceNow ITSM tickets (incidents, service requests, and change requests) through in-depth troubleshooting and root cause analysis, consistently meeting defined SLA targets. Collaborated with global business stakeholders through meetings and written communication to gather, clarify, and implement application and business requirements.

Education

1. Kamaraj College of Engineering and Technology, Virudhunagar, TN, India

   Bachelor of Engineering (B.E.), Bachelor of Engineering

Certifications

• Microsoft Certified: Azure Fundamentals (AZ-900)

  Microsoft

• Claude Certified Developer - Foundations (CCDV-F)

  Anthropic

Achievements

• Microsoft Certified: Azure Fundamentals (AZ-900)

  2022

  Microsoft Certified: Azure Fundamentals (AZ-900) - Microsoft

• Claude Certified Developer - Foundations (CCDV-F)

  2022

  Claude Certified Developer - Foundations (CCDV-F) - Anthropic