About

As a Guest Relations Executive at Cholan Tours Pvt Ltd with over 3 years of experience, I have worked on guest services, hotel operations, and event management, focusing on enhancing customer satisfaction and ensuring smooth guest experiences. My skills in problem solving, customer orientation, and teamwork have allowed me to effectively manage guest complaints and deliver exceptional service. I am now looking to transition into a Software Engineer role, leveraging my adaptability and strong communication skills to contribute to technology-driven solutions.

Experience

1. Guest Relations Executive

   Cholan Tours Pvt ltd

   2023 April – 2026 July · Madurai

   Welcoming and assisting guests at the airport with arrivals and departures. Managed smooth hotel check-in and check-out processes. Provided information about hotel services, facilities, local attractions and Explaining Tour itinerary. Handled guest complaints professionally and ensured quick resolution. Enhance Customer satisfaction through direct communication and feedback Analysis.

2. F& B Service

   Courtyard Marriott

   Courtyard Marriott, Madurai

   F& B Service (OUT DOOR CATERING). Banquet and Buffet Setup. Picking up the food from the kitchen. Refilling the beverages as needed. Maintain clean, Sanitized and well Organized food Preparation zones. Assisted in inventory and replenishment of service supplies when required. Cleared and reset tables efficiently during and after events.

Education

1. Madurai Kamaraj University College

   Masters of Tourism and Travel Management

   2020 – 2022