I am an Information Technology undergraduate at Jaya Engineering College, graduating in 2027. I have built a no-code AI customer support agent using Zapier Agents, Gmail, and Google Sheets, integrating knowledge sources and implementing confidence scoring with human approval. My strongest skills include Prompt Engineering, Python, AI Agent Architecture, and Data Governance. I am aiming for a role as a Software Engineer, applying my technical and project-building experience to real-world problems.
Experience
Python Programming Internship Training
Retech Solutions Pvt. Ltd.
Online
Completed structured training in Python syntax, programming logic and object-oriented programming concepts. Practised fundamental data handling and program execution workflows through coursework and exercises.
Built a no-code AI customer support agent using Zapier Agents and Gmail for a simulated e-learning company, drafting replies to customer emails. Configured AI instructions and five knowledge sources so replies come only from company documents. Integrated Gmail and Google Sheets tools to save reply drafts, alert the manager, and log every request. Designed confidence scoring and human approval: drafts scoring 80+ go to the manager as ready to send, lower scores for correction, and refund or complaint requests are escalated. Tested the workflow end to end with sample customer emails to validate replies, manager alerts, and logging.
Certifications
Prompt Engineering
NPTEL · 2023
Python Programming Internship Training
Retech Solutions Pvt. Ltd.
AI Agents & Data Management
Thoufiq Baig E
Final-year B.Tech Information Technology student at Jaya Engineering College · Aiming for Software Engineer
Chennai
About
I am an Information Technology undergraduate at Jaya Engineering College, graduating in 2027. I have built a no-code AI customer support agent using Zapier Agents, Gmail, and Google Sheets, integrating knowledge sources and implementing confidence scoring with human approval. My strongest skills include Prompt Engineering, Python, AI Agent Architecture, and Data Governance. I am aiming for a role as a Software Engineer, applying my technical and project-building experience to real-world problems.
Experience
Python Programming Internship Training
Retech Solutions Pvt. Ltd., Online
Completed structured training in Python syntax, programming logic and object-oriented programming concepts. Practised fundamental data handling and program execution workflows through coursework and exercises.
Education
JAYA ENGINEERING COLLEGE
2023 – 2027
B.TECH IN INFORMATION TECHNOLOGY · Grade: 8.5 / 10
DON BOSCO MATRIC HR. SEC. SCHOOL
2023
HIGHER SECONDARY
Projects
AI Customer Support Agent
zapier.com
Zapier Agents, Gmail, Google Sheets
Built a no-code AI customer support agent using Zapier Agents and Gmail for a simulated e-learning company, drafting replies to customer emails. Configured AI instructions and five knowledge sources so replies come only from company documents. Integrated Gmail and Google Sheets tools to save reply drafts, alert the manager, and log every request. Designed confidence scoring and human approval: drafts scoring 80+ go to the manager as ready to send, lower scores for correction, and refund or complaint requests are escalated. Tested the workflow end to end with sample customer emails to validate replies, manager alerts, and logging.
Skills
Prompt Engineering
Python
AI Agent Architecture
Data Governance
Data Integration
Data Security
Zapier Agents
Gmail
Google Sheets
Certifications
Prompt Engineering
2023
NPTEL
Python Programming Internship Training
Retech Solutions Pvt. Ltd.
AI Agents & Data Management
Achievements
Ranked #26 of 34 on the readyforhires tests leaderboard (73 points)
Mock interviews on readyforhires
Python (Beginner)Best 73%
11 questions answered on readyforhires in the past year, 1 active day, longest streak 1 day.
