About

I am Ritika Shetty, a B.Tech (B.E.) in Computer Science (Data Science) graduate from Sahyadri College of Engineering & Management, Mangaluru, set to graduate in 2026. During my studies, I completed internships as a Software Engineer Intern at NowVia Technologies Private Limited, a Full Stack Web Development Intern at Volvitech Software Solutions LLP, and a Software Testing Intern at Datalitica IN, where I gained hands-on experience with ServiceNow, React.js, Node.js, and SQL. My strongest skills include Python, C++, JavaScript, and full-stack web development. I am eager to take on my first full-time role as a Software Engineer, leveraging my academic and internship experiences to contribute effectively to a team.

Experience

1. Software Engineer Intern (ServiceNow Developer Trainee)

   NowVia Technologies Private Limited

   Delhi

   Gained hands-on experience with the ServiceNow platform, working across ITSM, HR Service Delivery (HRSD), and Integration modules. Worked on ITSM workflows including Incident Management, Request Management, and basic platform administration and configuration. Learned and configured HRSD concepts such as HR Services, HR Cases, Employee Center, Case Lifecycle, HR Case Management, and HR Agent processes. Built and understood REST API integrations in ServiceNow using IntegrationHub, Flow Designer, and Connection & Credential Aliases, including consuming external APIs and processing JSON responses. Assisted in workflow automation, Flow Designer development, and enterprise application configuration under mentor guidance. Gained practical knowledge of ServiceNow scripting fundamentals, platform customization, and real-time business process automation. Certified as a ServiceNow Certified System Administrator (CSA), demonstrating expertise in platform administration, ITSM fundamentals, security

2. Full Stack Web Development Intern

   Volvitech Software Solutions LLP

   Developed full-stack web applications using React.js, Node.js, FastAPI, and PostgreSQL, gaining hands-on experience in modern software development. Built and integrated REST APIs, frontend components, and database functionalities to support real-time application workflows. Collaborated on feature development, data processing, and application implementation while strengthening problem-solving and software engineering skills.

3. Software Testing Intern

   Datalitica IN

   Performed manual testing across web modules to identify functional defects. Validated backend data using SQL queries and integrity checks. Coordinated with developers to track issues and verify fixes.

Education

1. Sahyadri College of Engineering & Management, Mangaluru

   B.E. Computer Science (Data Science)

   2022 – 2026 · Grade: 9.33

2. Saraswathi PU College, Kumta

   Pre-University (PCMB)

   2022 – 2022 · Grade: 92%

Projects

• AI Note Taking Assistant

  • Python
  • Flask
  • OpenAI Whisper
  • GPT
  • SQLite

  Developed an AI-powered application that converts recorded lectures into structured notes using speech-to-text and summarization. Processed and analyzed lecture transcripts to generate concise learning material and improve content accessibility.

• Garment Factory Management

  • PHP
  • MySQL
  • HTML
  • CSS

  Developed a web-based management system to handle employee tracking, inventory management, and order processing. Implemented frontend interfaces using HTML and CSS and integrated a PHP backend for dynamic data interaction.

Certifications

• ServiceNow Certified System Administrator (CSA)

  ServiceNow